These Terms of Service (referred to herein as “Terms”) constitute a legally binding contractual agreement between Pristineurn (referred to herein as “we”, “us”, or “our”) and the user (referred to herein as “you”, “your”, or “the customer”) accessing our official commercial domain, www.pristineurn.com.
By utilizing our website or purchasing products from our selection, you acknowledge that you have read, understood, and agreed to follow and be bound by these Terms. Our commercial operations are managed under corporate registration number 78493 2106 BC0001 based in Montreal, Canada, serving clients within America and Europe.
1. Corporate Identity and Regulatory Framework
Our operational headquarters and official registration profiles are recorded as follows:
- Brand Name: Pristineurn
- Corporate Entity Code: 78493 2106 BC0001 (Registered in Canada)
- Registered Address: Suite 402, 120 Viger Ave W, Montreal, QC H2Z 1Z1, Canada
- Primary Communications Channel: minimalist@pristineurn.com
- Telephone Contact: +1 (514) 555-0184
These Terms are governed by and structured in accordance with the federal laws of Canada and the provincial legislation of Quebec, alongside established consumer protection frameworks applicable within the United States, the United Kingdom, and the European Union.
2. Purchase and Transactional Framework
- Order Verification and Acceptance: All orders placed via our website are subject to rigorous inventory verification and operational acceptance. A binding purchase contract is established only upon formal notification of order dispatch. We reserve the right to restrict or refuse any order prior to dispatch at our sole discretion.
- Pricing, Currency, and Tax: All displayed prices are clear, final at the point of checkout, and denominated in the currency designated by your geographical region. Complete payment must be rendered securely prior to order processing. Any regional import duties or local taxes applicable at destination are clearly disclosed prior to final submission.
- Data Accuracy Mandate: You agree to provide accurate, current, and complete purchase, billing, and account information for all transactions conducted through our store. Maintaining updated operational data (including email addresses, telephone numbers, and card expiration dates) is mandatory to ensure successful transaction processing and secure communication.
3. Logistical Framework and Delivery Provisions
We utilize trusted global transit networks, including established premium courier services (such as DHL, FedEx, and UPS Priority lines), to manage order distribution to North America, the United Kingdom, and continental Europe.
- Transit Durations: Standard international transit to destination regions typically spans between five (5) and twelve (12) business days from the formal date of dispatch, subject to localized customs processing times.
- Tracking and Milestone Communications: To maintain complete operational transparency, automated real-time tracking updates are dispatched to your recorded email address at critical milestones: specifically upon initial shipment from our facility, arrival at regional logistics sorting nodes, and when out for local delivery.
- Delayed Delivery Provisions: In the event that a shipment exceeds the standard transit time frame due to irregular operational blockages, our administration will immediately initiate a formal investigation with the respective carrier. Following the investigation’s findings, we will determine an appropriate resolution, which may include order replacement or a full financial refund based on the verifiable status of the consignment.
- Transfer of Risk and Ownership: In strict accordance with the European Union Consumer Rights Directive and equivalent Anglo-American consumer protections, the risk of damage to, or loss of, the goods transfers to the consumer only upon physical receipt of the items by the consumer or a designated third party. Risk does not transfer upon handover to the transit carrier.
4. Cancellation, Returns, and Refund Provisions
Our return guidelines are structured to maintain complete compliance with United States, United Kingdom, and European Union consumer protection mandates, providing clear recourse for the consumer while maintaining structured protections for our business operations.
- Statutory Right of Withdrawal (EU / UK Consumers): Customers residing within the European Union and the United Kingdom possess a statutory right to withdraw from the purchase contract within fourteen (14) days from the date of physical delivery without providing justification.
- Damaged or Defective Deliveries: If a premium home decor vessel arrives with structural flaws or transit damage, the customer must notify our support team via email at minimalist@pristineurn.com within fourteen (14) days of delivery, submitting clear photographic evidence. Upon administrative verification, we will process a complete refund or dispatch a replacement item. The consumer is not required to undergo the administrative burden of returning the damaged item, provided sufficient photographic evidence is supplied.
- Standard Return Conditions: For non-defective returns under the statutory withdrawal window, items must be returned in their original condition, unused, and in their original packaging. The customer remains responsible for securing safe return transit. All refunds are issued exclusively via the original payment method utilized during checkout within seven (7) business days of our receipt of the return.
5. Safe Payment Processing and Data Security
All financial transactions conducted via our platform are handled securely through our integrated third-party payment infrastructure provider, Stripe. Payment processing is completely external to our primary servers. In compliance with international security protocols, Pristineurn does not store, view, or retain raw payment instrument details (such as full credit card numbers or CVV security codes). All transmissions are encrypted using standard secure socket layers (SSL) and processed in strict accordance with the Payment Card Industry Data Security Standard (PCI-DSS).
6. Limitation of Liability
While we make reasonable operational efforts to verify that the information, product descriptions, and logistical details on our website are precise, we do not assert that all details are permanently free from minor administrative errors. To the maximum extent permitted under applicable law, our aggregate liability for any claim arising out of a transaction shall not exceed the total purchase price paid by the customer for the specific item in question.